Broken public health appointment system part 3
Nov. 21st, 2025 10:13 amIn Non-functional public health appointments, part 2, we heard that when I called on the one day (out of 2 weeks) when you can book appointments with an MD, the appointments were all filled well before the end of the day and they told me to call back in 2 weeks as early as possible.
So that was Monday, and I called at 8:05 (5 minutes after opening) and put my message in their automatic callback queue. I didn't get called until after 11:00 and I could hear the receptionist's voice trembling with stress as she tried to gently and politely apologize because "It was so good that you called at eight, but unfortunately all the doctor slots were already full again!"
She asked again how soon I will run out of meds, and since I will not run out in the next two weeks, she told me to try calling back at eight am again on December first.
!!!!!!!
"Really really sorry, it's so unfortunate."
"Well, it's not your fault, I know," I said.
"Even so... yeah."
So. Two weeks. If I call at 8 on the dot, maybe I'll be early enough in the queue... or maybe I can't get an appointment until I'm about to run out and they therefore have to promote me to the 'urgent' (or semi-urgent) queue.
Wow... I'm so mad about this!!!!!!!!!!!!!!!!!!!
Remember that this was actually my third call because the first time I didn't call on the Appointment Day at all and had to be redirected (but unfortunately, even though she said they might fill up, I didn't realize it was like, CALL WITHIN FIVE MINUTES).
So that was Monday, and I called at 8:05 (5 minutes after opening) and put my message in their automatic callback queue. I didn't get called until after 11:00 and I could hear the receptionist's voice trembling with stress as she tried to gently and politely apologize because "It was so good that you called at eight, but unfortunately all the doctor slots were already full again!"
She asked again how soon I will run out of meds, and since I will not run out in the next two weeks, she told me to try calling back at eight am again on December first.
!!!!!!!
"Really really sorry, it's so unfortunate."
"Well, it's not your fault, I know," I said.
"Even so... yeah."
So. Two weeks. If I call at 8 on the dot, maybe I'll be early enough in the queue... or maybe I can't get an appointment until I'm about to run out and they therefore have to promote me to the 'urgent' (or semi-urgent) queue.
Wow... I'm so mad about this!!!!!!!!!!!!!!!!!!!
Remember that this was actually my third call because the first time I didn't call on the Appointment Day at all and had to be redirected (but unfortunately, even though she said they might fill up, I didn't realize it was like, CALL WITHIN FIVE MINUTES).